RHS
The RHS has seen a dramatic increase in membership recruitment following the implementation of a new member development programme called 'Membership Matters'. All sites have reported improved results with some breaking all records.
Case study
We worked with long-standing business partner, Zurich to build a best-practice model and associated development programme to support staff and build business.
We improved managers' coaching skills through a Coaching for Performance programme which was implemented across the organisation's retail division (a department of 1,000 people).
We developed a sales programme to improve membership recruitment, which resulted in the highest ever 'strike rates' (the proportion of visitors to its historic sites joining as members).